Terms & Conditions

About Us

AAC Eurovent Ltd is a privately held Limited company trading as AAC Eurovent. We manufacture and supply a range of air and liquid phase filtration and odour control products to the UK and International market.

How to contact us

By Post:
AAC Eurovent Ltd, Unit K Maybrook Industrial Estate, Maybrook Road, Brownhills, West Midlands WS8 7DG. United Kingdom

By Telephone:
0800 999 4884 UK Customers
+44 (0) 1543 379 823 (International Customers)

By Fax:
08444 77 4797 (UK Customers)
+44 (0)1543 372 076 (International Customers)

By email: sales@aaceurovent.co.uk

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Purchasing By Credit Card

We accept Visa and MasterCard payments.

To purchase any of our products using your credit card, then simply call us on 0800 999 4884 and we will process your payment over the phone. Payment will be taken in British pounds. If you are shopping using a non UK credit card, your credit card company will convert your transaction into your own currency.

Please note the telephone number for International customers wishing to pay by credit card is: 0044 1543 379 823

Payment is required prior to manufacture or shipment. We will process a payment only after an order confirmation has been received. Receipt of an order confirmation does not constitute a contract exists between us. A contract between us exists only when an order has been accepted and an invoice generated and sent to the purchaser. This is to protect us in the event of any pricing fluctuations or errors, or if we find we are no longer able, for whatever reason, to supply a particular product.

Shipment and Handling

All large or palletised UK shipments are made using Palletways or an equivalent supplier on a Tail-Lift Vehicle. Smaller items are delivered by overnight courier.

Delivery Schedule

UK Deliveries operate Monday to Friday between 8am and 6pm. Most orders are dispatched within 7 working days. International deliveries are normally dispatched immediately, unless notified, and received within 3 working days.

VAT Charges

All UK orders are subject to VAT, levied at 20%. All Orders outside of the UK are VAT free.

Security

All credit card payments made over the telephone are secure. After processing your order, all credit card details are destroyed, so there is no risk of your card details being passed to any third party.

Our Returns Policy

Your right to return goods are governed and protected under the EU Distance Selling Directive. For more information, please visit: www.hmso.gov.uk/si/si2000/20002334.htm

Our Cancellation Policy

Orders that are classified as “bespoke” cannot be cancelled and will be charged for in full.

Orders that are standard off the shelf products can be cancelled subject to a 30% restocking charge and where they have not been bought in especially for your order. AAC Eurovent has the final decision on whether an order can be cancelled and whether a refund is possible less the restocking charge.

Orders that are placed and then wish to be cancelled cannot be cancelled unless agreed by AAC Eurovent Limited in writing/ email.

Our Replacement Policy

Where goods are found to be faulty they will be replaced or subject to a refund, at AAC Eurovent’s discretion. Any shortages or claims for damages during transit must be reported in writing/email to AAC Eurovent limited within 24hrs of delivery/receipt. We kindly request customers to check all deliveries for shortages and damages upon receipt and mark the delivery paperwork accordingly. Where the goods are delivered and not checked any future claim will be invalid.

Our Privacy Policy

AAC Eurovent will not disclose buyers’ information to any third parties, other than for the purposes of processing, order fulfilment and the marketing of our products. In this case the third party will not disclose any details of any third party. Full privacy policy here

Further Information

To find out more about our entire range of products and services please call our Customer Sales Team on 0800 999 4884 or send us an email.